Follow up a un anno: indagine sulla soddisfazione dell’utente rispetto agli ausili forniti
Record number: 165
Last update: December 2004
Type of document: Thesis
Last update: December 2004
Type of document: Thesis
Author: Villabruna L
Editorial data: Tesi Corso di Perfezionamento "Tecnologie per l'Autonomia". Università Cattolica Milano e Fondazione Don Gnocchi, a.a. 2003-2004
Year of publication: 2004
Abstract:
(text automatically translated from Italian) Often in the system of prescription and supply of assistive devices inside of a rehabilitation institute a phase verification of the job carried out inside of the rehabilitative project lacks. With this job one agrees to inquire the degree of satisfaction of the customer with respect to the prescribed assistive device and to the services to connected it, using questionnaire QUEST (***Quebec User Evaluation of Satisfaction with Assistive Technologies), administered by telephone. It is wanted also to be known the possible causes of the abandonment of the assistive device, integrating the instrument of surveying with more specific questions. Intentionally the two types of assistive devices have been chosen that re-enter between that, ***dall' the experience of operating the sanitary ones that they work on the territory, often does not come used to the address: between the assistive devices for the mobility the walker for indoor use and, between the assistive devices for the bath, the turnable seat for bathtub and the axis for the transfer in bathtub. The customers who hospitalized to the Geriatrical Institute ***Redaelli of Milan in 2003 have considered themselves to which it has been prescribed or advised one of these assistive devices inside of the rehabilitative program. The purpose of the project is to characterize the successes and the points weak people of the system of prescription and supply and based on this to assume of a ***migliorativo participation.
(text automatically translated from Italian) Often in the system of prescription and supply of assistive devices inside of a rehabilitation institute a phase verification of the job carried out inside of the rehabilitative project lacks. With this job one agrees to inquire the degree of satisfaction of the customer with respect to the prescribed assistive device and to the services to connected it, using questionnaire QUEST (***Quebec User Evaluation of Satisfaction with Assistive Technologies), administered by telephone. It is wanted also to be known the possible causes of the abandonment of the assistive device, integrating the instrument of surveying with more specific questions. Intentionally the two types of assistive devices have been chosen that re-enter between that, ***dall' the experience of operating the sanitary ones that they work on the territory, often does not come used to the address: between the assistive devices for the mobility the walker for indoor use and, between the assistive devices for the bath, the turnable seat for bathtub and the axis for the transfer in bathtub. The customers who hospitalized to the Geriatrical Institute ***Redaelli of Milan in 2003 have considered themselves to which it has been prescribed or advised one of these assistive devices inside of the rehabilitative program. The purpose of the project is to characterize the successes and the points weak people of the system of prescription and supply and based on this to assume of a ***migliorativo participation.