Organizzazione di un Servizio Ausili nel territorio dell'ASL 1 dell’Umbria
Record number: 46
Last update: May 2003
Type of document: Thesis
Last update: May 2003
Type of document: Thesis
Author: Fucelli P
Editorial data: Tesi Corso di Perfezionamento "Tecnologie per l'Autonomia". Università Cattolica Milano e Fondazione Don Gnocchi, a.a. 2000-2001
Year of publication: 2001
Abstract:
(text automatically translated from Italian) Object of the thesis is the reorganization of the system of supply of the assistive devices inside of the ***A.S.L n°1 of the Umbria Region, creating an operating Service Assistive devices on two centers (City of Castello and ***Gubbio). The ***obbiettivo is that one to offer, is to the customers who to the operating ones, an assessment that allows to answer to the evidenced needs ***dall' the customer in possible faster and more effective way. Between the job instruments the adoption of a card of assesment of the satisfaction of the customer is proposed, QUEST 2,0 (an instrument of assesment of the outcome, developed in Canada and experienced in other Countries), than currency the satisfaction of the customer is towards the assistive device that towards the correlated services to it. The ***obbiettivo is that one to verify the adequacy of the answers given to the customer and which are the aspects to improve.
(text automatically translated from Italian) Object of the thesis is the reorganization of the system of supply of the assistive devices inside of the ***A.S.L n°1 of the Umbria Region, creating an operating Service Assistive devices on two centers (City of Castello and ***Gubbio). The ***obbiettivo is that one to offer, is to the customers who to the operating ones, an assessment that allows to answer to the evidenced needs ***dall' the customer in possible faster and more effective way. Between the job instruments the adoption of a card of assesment of the satisfaction of the customer is proposed, QUEST 2,0 (an instrument of assesment of the outcome, developed in Canada and experienced in other Countries), than currency the satisfaction of the customer is towards the assistive device that towards the correlated services to it. The ***obbiettivo is that one to verify the adequacy of the answers given to the customer and which are the aspects to improve.